Privacy Policy for TrueVineRC Gear

Effective Date: March 7, 2025

True Vine RC Gear, operated by TrueVine Texas LLC (“we,” “us,” or “our”), respects your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you visit our website www.TrueVineRC.com or use our services (collectively, the “Services”). By using our Services, you agree to this Privacy Policy and our Terms of Use.

Types of Information We Collect

We collect information from you in the following ways:

Information You Provide Directly

  • Contact information: Name, shipping/billing address, email address, and phone number

  • Payment information: Credit/debit card details, billing address (processed securely by third parties like Square, PayPal, Klarna, Apple Pay, Afterpay or Squarespace)

  • Account details: Wishlist, order history, saved items, preferences

  • Communications: Messages sent via contact forms, surveys, reviews, or email

Information We Collect Automatically

  • Device and usage information: IP address, browser type, operating system, referring URLs, pages visited, time on site, and general location

  • Cookies and similar technologies: Used for session tracking, analytics, cart saving, and personalization (see Cookies and Tracking Section)

User-Generated Content

Any information submitted through product reviews, comments, or public profiles may be visible to others and should be shared thoughtfully.

How We Use Your Information

We use your information to:

  • Fulfill orders, process payments, and manage shipping and returns

  • Provide customer service and respond to inquiries

  • Personalize content, recommend products, and remember preferences

  • Send promotional emails and marketing communications (you can opt out at any time)

  • Improve site performance, monitor usage trends, and perform analytics

  • Protect our site and users, investigate fraud, and enforce our Terms of Use

Sharing Your Information

We may share your information with:

  • Service Providers: Third-party vendors (e.g., shipping carriers, payment processors, email providers)

  • Affiliates/Subsidiaries: If we expand operations under related entities

  • Marketing Partners: With your consent or as allowed under law

  • Legal/Compliance: To comply with subpoenas, court orders, or legal obligations

  • Business Transfers: In case of merger, acquisition, or bankruptcy

  • Public Platforms: Reviews or content you post publicly on our site

  • Aggregate/De-identified data: For analytics or business insights

We do not sell or share your personal phone number or sensitive data for profit.

Cookies and Tracking

We use cookies and other tracking technologies to:

  • Keep items in your cart

  • Analyze site traffic

  • Customize your experience

  • Enable interest-based advertising

You can manage cookie preferences via your browser settings. Disabling cookies may limit some site functionality.

Third-Party Analytics and Ads

We use services like Google Analytics and Meta Pixel to understand user behavior. Ads may be served via networks like AdRoll or Google Ads, using non-personal identifiers. To opt out, visit:

Your Choices

  • Email Preferences: You can unsubscribe from marketing emails via the link at the bottom of any promotional message.

  • Account Preferences: Log in to update your contact or communication preferences.

  • Third-Party Sharing Opt-Out: Contact us to opt out of data sharing with marketing partners.

California Privacy Rights (CCPA)

If you’re a California resident, you have the right to:

  • Know what personal information we collect, use, and share

  • Request deletion of your personal information

  • Opt out of the sale of personal data (we don’t sell your data)

  • Submit a request by contacting us at support@truevinerc.com

Access and Correction

To access or correct personal information:

  • Log in to your account dashboard

  • Or email us directly at support@truevinerc.com

Children’s Privacy

We do not knowingly collect or solicit personal information from children under 13. If we discover that we have collected such information, we will delete it promptly.

Third-Party Links and Plugins

Our website may link to third-party websites or include plugins (e.g., Facebook Like button, Instagram feed). These services may collect information according to their own policies. We encourage you to review their privacy policies separately.

Security

We implement reasonable safeguards to protect your information, but no method of transmission is 100% secure. You are responsible for safeguarding your password and account details. If you suspect unauthorized access, please notify us immediately.

Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated effective date. Material changes will be communicated via email or a notice on the website.

Contact Us

If you have any questions about this Privacy Policy or your data, please contact:

True Vine RC Gear

Email: support@truevinerc.com

923 10th St. STE 101 PMB 232

Floresville, TX 78114